Branch Manager

JOB OPPORTUNITY

Vanguard Life Assurance Company Limited is a fast-growing locally registered Financial Services Company which started its operations on 1st January 2001. Its line of business is the provision of financial security through life assurance investment solutions and other related financial services. It also has a subsidiary, Vanguard Pension Services Company Limited, which champions reputable administration of pensions.

We have an opportunity for a challenging and prestigious job and would like to recruit a suitably qualified and experienced candidate for the job.

POSITION DETAILS

Position Title  : Branch Manager – Mzuzu (1 Position)
Reports To  : Head of Business Development (Primary)
Dotted Line Reporting  : Life Administration Manager
Direct Subordinates  : Business Development Officer, Corporate Financial

Advisors, Team Leaders, Receptionist, and Driver
Contract Type  : Full-Time
Location  : Mzuzu

POSITION OVERVIEW

The Branch Manager will be responsible for the strategic leadership and operational management of the regional Life & Pension branch. Key responsibilities include ensuring exceptional client service, driving business growth, retaining existing clients, and achieving sales targets for both group and individual life products. The incumbent will serve as the principal representative of the Company in the region, fostering strategic stakeholder relationships and enhancing the organization’s market presence.

KEY RESPONSIBILITIES

1. Branch Operations Management

   • Oversee daily branch operations to ensure efficiency, compliance, and superior service delivery.

   • Ensure adherence to company policies, regulatory standards, and operational best practices.

   • Monitor and optimize branch performance, addressing operational challenges proactively.

2. Sales Leadership & Business Growth

   • Spearhead new business acquisition and retention strategies for group and individual life products.

   • Mentor, supervise, and evaluate the sales team to maximize performance and target achievement.

   • Develop and execute regional marketing and business development initiatives.

3. Client Relationship Management

   • Cultivate and maintain strong relationships with corporate and retail clients.

   • Serve as the primary liaison for high-value clients, ensuring their needs are met with excellence.

   • Represent the Company at regional business forums, trade fairs, and stakeholder engagements.

4. Brand Representation

   • Act as the Company’s brand ambassador, upholding its values and enhancing its regional reputation.

   • Coordinate local public relations and marketing activities to strengthen brand visibility.

5. Reporting & Coordination

   • Prepare and submit regular performance reports to the Head of Business Development and Life Administration Manager.

   • Collaborate with the Life Administration team to ensure seamless policy administration, claims processing, and customer support.

6. People Management

   • Oversee recruitment, training, performance management, and staff development initiatives.

   • Foster a culture of accountability, teamwork, and continuous improvement.

KEY SKILLS & COMPETENCIES

• Proven expertise in sales, marketing, and business development, with a track record of achieving targets.

• In-depth technical knowledge of life insurance and pension products.

• Strong understanding of pension laws, regulations, and compliance requirements.

• Exceptional leadership, coaching, and team management capabilities.

• Outstanding interpersonal, negotiation, and relationship-building skills.

• Proficiency in public relations and corporate representation.

• Strong analytical, problem-solving, and decision-making abilities.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s Degree in Marketing, Business Administration, Insurance, or a related field, (Master’s degree preferred).

• Professional certification in insurance (e.g., ACII, AISA) is an advantage.

• Minimum of five (5) years’ experience in life insurance or pensions, with at least three (3) years in a managerial or supervisory role.

• Demonstrated success in sales, business development, and client relationship management

PERFORMANCE INDICATORS

• Achievement of new business and client retention targets.

• Operational efficiency and regulatory compliance within the branch.

• Client satisfaction and relationship strength.

• Staff performance and professional development.

• Brand visibility and market penetration in the region.

APPLICATION PROCEDURE

Qualified and interested candidates are invited to submit their applications, including:

• A detailed Curriculum Vitae (CV) with three traceable referees (including valid contact details).

• Copies of relevant academic and professional certificates.

Applications must be received no later than close of business on Monday, 16^th September 2025, addressed to:

The Head of Human Resources and Administration
Vanguard Life Assurance Company Limited
Old Air Malawi Building, Robins Road
P.O. Box 1625
Blantyre, Malawi

OR via email to: recruitment@vanguardlifemw.com

EQUAL OPPORTUNITY STATEMENT

Vanguard Life Assurance Company Limited is an equal opportunity employer. All qualified applicants will be considered for employment based on merit without discrimination based on race, colour, religion, gender, tribe, disability status, or any other legally protected characteristic.