Business Operations Manager

We Are HIRING
Join Our Team
Our Company Need Fresh Minds!

Business Operations Manager
(Full time)
LOCATION: Lilongwe
TYPE: Full time

About Madyo
Madyo is a technology company at the forefront of innovation in Malawi. We have two core pillars: our proven Innovation Services, where we build and launch apps for startups, and our flagship product, the Madyo Delivery Network. We are on a mission to build Malawi’s most reliable and scalable delivery platform, connecting customers to the best local restaurants and empowering entrepreneurs.

We are fully funded, our app is live, and we are poised for an exciting launch. We’re looking for a passionate, hands-on leader to drive our operational success from day one.

The Role
As our first Business Operations Manager, you will be the engine room of Madyo’s delivery network. You will be the on-the-ground leader responsible for relaunching, managing, and scaling our entire operations in Lilongwe. This is a role for a builder—someone who loves solving problems and wants to have a direct impact on the success of a fast-growing tech company.

What You’ll Do

• Lead Daily Operations: Oversee and manage all day-to-day activities of the delivery network, from order fulfillment to customer support.

• Restaurant Partner Management: Build and maintain strong relationships with our restaurant partners, ensuring their menus are up-to-date, optimized, and that they are set up for success on our platform.

• Business Development: Actively identify, pitch, and onboard new high-potential restaurants and home kitchens to expand our offerings.

• Customer Experience: Be the voice of the customer. Monitor feedback, resolve issues, and develop strategies to ensure exceptional service and satisfaction.

• Rider Network Coordination: Assist in managing the network of delivery riders, ensuring they are supported, efficient, and meeting performance standards.

• Growth & Strategy: Work directly with the founder to develop and execute strategies for user acquisition, market expansion, and operational efficiency.

• Data Analysis: Track key performance indicators (KPIs) and provide regular reports on operational performance to guide business decisions.

Who You Are

• You have 2+ years of experience in operations, business development, sales, or a related field. Startup experience is a huge plus.

• You have a Bachelor of Business Administration, Marketing, BIT, or any related qualification.

• You are an excellent communicator and a natural relationship-builder.

• You are a master problem-solver who can think on your feet.

• You are highly organized, proactive, and can manage multiple priorities.

• You are a self-starter who is comfortable with autonomy and taking ownership.

• You are passionate about Malawi’s local food scene and supporting small businesses.

What We Offer

• A unique opportunity to build a business from the ground up and shape its future.

• A leadership role with significant responsibility and direct impact on the company’s success.

• A competitive startup salary and performance-based incentives.

• A dynamic, fast-paced, and entrepreneurial work environment.

HOW TO APPLY
Ready to build with us? Send your CV and a brief cover letter explaining why you are the perfect fit for this role to careers@madyomw.com with the subject line: “Business Operations Manager Application”.