TEMPORARY EMPLOYMENT OPPORTUNITY

NICO Life Insurance Company Limited (NICO Life), a leading provider of innovative life insurance solutions, is an equal opportunity employer. Diversity is an integral part of our business, history, culture, and identity. Inclusion is the way we treat and perceive all differences, and all forms of diversity are seen as real value for the company.

NICO Life has vacancies for two temporary employment positions in the departments of Human Resources and Customer Experience, tenable at the Head Office in Blantyre. The successful candidates will be expected to work professionally, maintain organizational culture, adapt to new tasks, and learn from senior colleagues to gain hands-on experience.

Customer Experience

Key Responsibilities:

• Collect, analyze, and interpret customer feedback, surveys, and behavioral data to generate actionable insights that improve service delivery.

• Conduct research on customer needs, expectations, and industry trends to inform customer experience strategies and innovation.

• Translate customer insights into clear action plans, collaborating with teams to implement improvements that enhance overall customer experience.

• Track and report customer feedback in relation to product adoption and usage trends, and provide recommendations to the Client Services Manager to mitigate loss and/or optimize profitability.

• Review and submit weekly customer experience reports and recommendations to the Client Services Manager.

• Manage and resolve customer complaints in a timely and professional manner.

Required Skills, Competencies, and Abilities:

• A customer-first approach with passion for innovation and improvement.

• A self-starter and self-motivated individual, takes initiative and ownership to complete tasks.

• Good communication skills.

• Flexible and able to support teams in delivering good customer service.

• Good MS Office skills (Word, Excel, and PowerPoint).

Qualifications and Experience:

• Bachelor’s degree in Business Administration, Marketing, or related field from a reputable and recognized university.

• 2+ years’ experience in customer service.

• A good understanding of life insurance and pension administration businesses.

Application Details

Those interested should send their applications together with a comprehensive curriculum vitae and at least three traceable referees to:

Head of Human Resources — Insurance Sector
NICO Life Insurance Company Limited
P.O. BOX 3044
Blantyre

Or email: vacancies@nico-life.com

Closing date: Wednesday, 3rd September 2025.

Only shortlisted candidates will be acknowledged.