Customer Support Officer

We Are Hiring:  Accounts Payable Officer & Customer Support Officer

Company: Kwenda

Location: Malawi

About Kwenda

Kwenda is a fast-growing Malawian travel-tech startup transforming how people discover, book, and experience travel across Malawi and beyond. From event ticketing to accommodation bookings, we are building a seamless end-to-end digital travel infrastructure that aims to simplify travel in Malawi and across Africa.

We are expanding our team and are looking for two talented individuals ready to thrive in a fast-paced, dynamic environment:

Vacancy 2: Customer Support Officer

Role Overview

We are looking for an energetic and customer-focused Customer Support Officer to be the first point of contact for our users. The ideal candidate will be passionate about delivering excellent service, solving problems quickly, and thriving in a fast-paced startup environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, and digital platforms.

• Assist customers with bookings, payments, and troubleshooting.

• Provide timely resolutions to issues while maintaining a positive customer experience.

• Document and escalate recurring issues to relevant teams.

• Support process improvements that enhance customer satisfaction.

Requirements

• Diploma or Bachelor’s degree in Business, Communications, or related field.

• Previous experience in customer support or client-facing role preferred.

• Strong communication skills (verbal and written).

• Tech-savvy and quick to learn new systems.

• Ability to work under pressure in a fast-paced environment.

• Problem-solving mindset with a customer-first approach.

What We Offer

• Opportunity to be at the frontline of an innovative travel-tech company.

• Dynamic and collaborative team culture.

• Competitive

How to Apply

📩 Send your CV and cover letter to HR@kwenda.co by 18 September 2025.

Join Kwenda and be part of shaping the future of travel in Malawi and across Africa.