Job Title: Front Desk and Customer Support Officer

Location: Lilongwe

Job Type: Full-Time

Company Overview:

We offer Clean Cooking, with a 100% sustainable fuel branded SupaMoto, and Stoves specifically designed for both Households and Businesses

Position Overview:

We are seeking a highly motivated and detail-oriented individual to join our team as a
Front Desk and customer support Officer. The successful candidate will help delivering exceptional customer service and problem-solving skills which will be pivotal in fostering positive relationships with our valued customers.

Key Responsibilities:

• Greet and welcome visitors in a professional and friendly manner.
• Schedule appointments and maintain an organized appointment calendar.
• Provide basic and accurate information in-person and via phone/email.
• Direct visitors to the appropriate person or department.
• Maintain office security by following safety procedures and controlling access via the reception
  desk.
• Respond promptly to customer inquiries via phone, email, or in-person.
• Handle and resolve customer complaints, providing appropriate solutions and alternatives.
• Keep accurate records of customer interactions and transactions.
• Communicate and coordinate with internal teams to resolve customer issues.
• Process orders, forms, applications, and requests in a timely and efficient manner.
• Provide information about products, services, and policies.
• Collaborate with the sales and marketing teams to enhance the customer experience.

Qualifications:

• Minimum of Diploma in Business administration or a related field.
• Proven experience in similar role
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office and experience with CRM systems.

How to Apply: Send application letters and CV’s to chikondi@supamoto.global and honson@supamoto.global before 25th of January 2024