Partners in Health (PIH) is a non-profit organization based in Boston, Massachusetts, USA, whose mission is to provide a preferential option for the poor in health care. Through service delivery, training, advocacy and research, PIH works globally to bring the benefits of modern science to those most in need and to serve as an antidote to despair. PIH has programs in Haiti, Peru, Mexico, Russia, Rwanda, Lesotho, Malawi, Sierra Leone, Liberia, Kazakhstan and Boston.

PIH began working in Malawi in 2007, where today we support the Ministry of Health (MOH) to serve a catchment area of 165,000 through 12 health centers and two hospitals in partnership with our sister organizations. Abwenzi Pa ZaUmoyo (APZU) has its headquarters in Neno District with operations across the country.

We therefore seek to recruit suitably qualified and experienced candidates for the following positions:

Position: Human Resource and Administration Manager

Reports to: Director, Human Resource and Administration

Commitment: Full Time (Monday-Friday)

Working Hours: Regular Office Hours (40-45Hrs/Week)

Location: Neno District, Malawi

Position Summary

The Human Resource and Administration Manager (HRAM) is a key member of the operations department working closely with APZU’s Director of Human Resource and Administration (DHRA) and other relevant senior APZU staff to support routine functions of the HR department such as staff recruitment, compensation, labor relations, benefits, training, and employee services. The Human Resource and Administration Manager will also support the Director of Human Resource and Administration (DHRA) in developing and enforcing organizational policies and recommended HRA practices and systems.

Responsibilities and Duties:

Strategic Positioning and Human Resource Management (50%)

  • In liaison with DHRA support all organizational Recruitment process by ensuring they are conducted in a fair and clear manner to evaluate each candidate. Work with other teams to update quality interview questions and evaluation tools and discussions.
  • Support executive and departmental leadership in developing strategic job requirements, skills and competencies required for each open position and ensure that an effective recruitment strategy is in place to enable the organization to attract and retain highly qualified employees.
  • Support DHRA and leadership in developing and implementing effective change management and performance appraisal systems for the organization.
  • Verify HRA staff performance through review of completed work assignments, conduct their performance appraisals, and respond with relevant quality improvement interventions to improve on outcomes.
  • Work with Managers and departmental leadership to design and implement comprehensive on-boarding packages for newcomers that includes orientation and signing of contracts and understanding of all key policies such as the terms and conditions of service as well as sharing the organization’s values, norms, and vision—familiarizing them with the overall ethos of the organization.
  • Provide support and guidance to senior management and other staff when complex, specialized and sensitive HRA questions and issues arise; may be required to execute routine tasks in delicate circumstances such as investigating allegations of wrongdoing, addressing reported grievances, disciplinary hearings, administering exit interviews and terminations among others.
  • Ensure that the organization complies with government employment laws and regulations and recommended HRA practices and lead reviews of policies and practices to maintain compliance.
  • Support the department in developing HRA policies and procedures that ensure fairness and equity in the workplace and are enforced in a consistent and transparent manner.
  • Create and implement professional development programs, initiatives and policies that are well aligned to program development goals and organization’s strategic vision and plan and which allow employees to grow and develop in their current roles as well as prepare them for career
    advancement within the organization.
  • Ensure the organization has and follows a clear process for handling grievances, disciplinary procedures and terminations which may include consultation with legal counsel to ensure the organization acts in accordance with the law, avoiding any mishandled situations and subsequent lawsuits.

Strategic Positioning and Administration Management (50%)

  • In liaison with DHRA collaborates with all management staff to identify and deliver the required administrative support operations for the organization.
  • In liaison with DHRA collaborates with other management staff to draft and implement an annual administrative budget
  • Support the DHRA in coordinating Office communication by ensuring availability and management of office telephone and ensuring uploading of airtime to staff mobile phones is timely done.
  • Manage Office service Contracts including agreement for office premises rental, guesthouse and the other field sites.
  • Support with supervision to ensure adequate security at the Office, Office properties and the other field sites.
  • Manage constant and adequate availability of office consumables, utilities, stationery and supplies; ensure a functioning system for requests for supplies for trainings and other implementation activities to ensure timely delivery of training supplies etc.
  • Ensure all logistical support for staff and site visitors, including transport and other travel requirements, hotel/guest accommodations, conference bookings, etc.
  • Manage office and house premises to maintain a good and conducive work environment.
  • Support DHRA in ensuring that all statutory requirements are met on time i.e. PAYE, income tax, VAT, workers’ compensation, etc.
  • Any other assigned duties as required.

Competencies and Attributes:

Personal qualities:

  • Knowledge of all labour related laws, conventions and provisions applicable to Malawi; must have initiative and be resourceful with a high level of integrity; must have an analytical mind, hardworking and can delegate responsibility; high level of diplomacy, interpersonal skills and ability to lead and work with teams of professionals; Self-motivated individual with the ability to work under pressure; able to plan and develop programs, explore problems and assist other department heads in carrying out HR functions; passion for global health and social justice.
  • Leadership skills: Ability to lead collaboratively, yet able to make robust decisions required in meeting complex requirements of the job; management and leadership skills; ability to impart knowledge, motivate fellow workers, coach and counsel and appraise staff.
  • People management: excellent oral and written communication, including diplomatic in handling complex political and interpersonal situations, coordination, collaboration, supervisory control, staff appraisal and development and community relations.
  • Operational management: planning, budget management, compliance, evaluation and control, strategy formulation and implementation, policy development and implementation, asset management and functional reviews.

Qualifications and Experience

  • Minimum of a Bachelors’ Degree in Human Resource/Public Administration/Business Administration/Public policy or any other relevant University Degree in Human Resources and Industrial Relations and Administration fields. Those with Masters’ Degree in relevant field will have an added advantage.
  • At least 10 years’ experience working in a busy organization at senior management level in either the public or private sector. Strong preference for NGO experience and understanding of the health sector.
  • At least 10 years of proven experience in policy development, functional reviews, strategy formulation and implementation and budgeting.
  •  Commitment of at least 5 years
  • Willingness to live and work full-time in a rural setting
  • Ability to lead by example, demonstrating integrity, professionalism and a strong work ethic as well as ensuring a positive, inclusive and respectful working environment.
  • Commitment to health, social justice and passion for strengthening the health system in Malawi

Benefits & Remuneration

An attractive remuneration package will be offered to the successful candidates commensurate with experience and qualifications.

Qualified and interested persons should apply to the address below, enclosing their cover letter; copies of relevant certificates and Curriculum Vitae indicating three names of traceable referees with valid telephone numbers and email addresses not later than Friday, 2nd February, 2024. Only short listed candidates will be contacted for interviews.

Email: apzuhr@pih.org with the title of the position indicated on the subject of the email Or

The Director of Human Resources and Administration
Partners In Health/Abwenzi Pa ZaUmoyo (PIH/APZU)
P. O. Box 56


P. O. Box 1774, BLANTYRE

NB: Partners In Health/Abwenzi Pa ZaUmoyo (PIH/APZU) is is an equal opportunity employer, so, all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, tribe, disability status, or any othercharacteristic protected by law. We strive to provide an inclusive and supportive working environment.

Partners In Health/Abwenzi Pa ZaUmoyo (PIH/APZU) is committed to safeguarding staff, children and communities with whom we work with. We are committed to ensuring that those who benefit from our work- including our patients, families and community members – as well as our staff are treated with dignity and respect and are protected from sexual exploitation, abuse and sexual harassment. Therefore, any offer of employment is conditional upon the successful completion of applicable background checks.

The Organisation does not charge any fees at any stage of the recruitment process. If you are asked to make a payment at any stage of the recruitment process, please contact vgondwe@pih.org and speakup@pih.org.