ICT Officer

The Financial Intelligence Authority (FIA) is a government agency established under the Financial Crimes Act 2017 (FCA) to prevent and combat financial crimes through detecting and investigating these crimes and disseminating financial intelligence to competent authorities and engage in information sharing with other Financial Intelligence Units in order to maintain the integrity of the country’s financial system. In line with its mandate, FlA has the following vacancies to be filled as soon as possible. The positions are tenable at FlA offices in Lilongwe.

ICT OFFICER (FIA5)

Main Duties and Responsibilities

Reporting to the ICT Manager, the job-holder will be responsible for the following:

• Configuring computer systems, servers, networks, and related hardware and software.
• Support the supervisor on daily routine network maintenance activities.
• Monitor network usage and bandwidth. Bring to attention of the supervisor on potential technical issues.
• Providing tier 1 support to end-users.
• Handle routine operation and monitoring of server systems including back-ups.
• Providing audiovisual equipment support as and when requested.
• Maintaining and updating files (electronic and paper) and internal databases.
• Work closely with administration department in maintaining ICT equipment inventory.
• Prepare equipment for new staff which includes Installing/upgrading, configuring (routine, standard) and maintaining systems, tools and equipment.
• Support the supervisor in ensuring the staff members are oriented on how to use IT equipment.
• Assist in preparing reports or extracting data as needed or per requests of users, also help diagnosing errors and preliminary address the issue as necessary.
• Preventive and corrective maintenance of IT equipment.
• Support in setting up, correct and maintain users in access control and security camera systems.
• Support and training intemal staff members and external stakeholders in ICT systems.
• Carry out any other duties as assigned from time to time.

Skills and Qualifications

• Minimum of a Degree in Computer Science, Information Technology or Information Systems from a recognized and reputable academic institution.
• At least two (2) years’ experience in a similar role in a reputable organisation.
• A valid professional certification in database systems will be an added advantage.
• Strong knowledge of operating systems (Windows, Linux), networking concepts, server management, and security best practices.

The interested candidates for these vacancies should possess the following attributes:

• Impeccable behavior with no criminal record, highly disciplined, trustworthy and without active political affiliation.
• Resourceful, innovative, organized analytical and strategic thinker.
• Ability to work effectively under critical deadlines, with a large degree of independence, and deliver results.
• Ability to produce complex reports.
• Effective communication and interpersonal skills.
• Must be conversant with financial crime laws in the country.
• Proficiency in Microsoft Office suite of products and other relevant ICT

If you meet the above requirements and have a passion to contribute to the fight against financial crimes, submit a package of your application through the link available at www.fia.gov.mw, Facebook or Linkedin. The application letter should be addressed to:

The Director General
Financial Intelligence Authority
Private Bag B441
LILONGWE 3

Applications should be submitted by Wednesday, 10th September 2025, electronically. Only shortlisted candidates will be contacted for interviews. FIA is an equal opportunity employer.