Ntchitoyanga

IT & Systems Administrator

ntchito
  • Full Time
  • Blantyre

Outple

Job Title: IT & Systems Administrator

Job Summary

The IT & Systems Administrator ensures SpotDev’s laptops, accounts, and software are secure, compliant, and fully supported. This role manages the company’s IT infrastructure through JumpCloud, delivering near-100% compliance with Cyber Essentials Plus and ISO 27001 technical requirements.

Key Responsibilities

  • Device & Identity Management: Enrol, configure, and maintain all Windows and macOS laptops via JumpCloud.

  • Compliance: Maintain near-100% compliance across MFA, encryption, antivirus, and patching. Ensure logs and evidence packs remain audit-ready at all times.

  • Onboarding & Offboarding: Provision laptops, accounts, and access for new joiners; securely deprovision leavers, wipe devices, and recover assets.

  • Asset Management: Maintain real-time, audit-ready registers of hardware, software, and admin accounts.

  • User Support: Act as the first line of IT support for the business (Windows, macOS, Microsoft 365, VPN, MFA).

  • Policy & Security Hygiene: Apply and enforce IT and security policies. Educate staff where needed.

  • Documentation: Keep runbooks, onboarding guides, and asset registers current, accurate, and accessible.

Skills & Experience

  • Hands-on experience with Windows and macOS device setup and troubleshooting.

  • Experience with JumpCloud, Microsoft 365, or equivalent identity/device management platforms.

  • Strong knowledge of IT security practices: MFA, encryption, antivirus, patching.

  • Comfortable producing audit-ready evidence (logs, screenshots, registers).

  • Minimum of two years’ experience in a similar IT administration role.

  • Proven ability to interpret large volumes of data and extract actionable insights.

Personal Characteristics

  • Highly reliable and detail-oriented, maintaining near-100% compliance.

  • Treats documentation and evidence as core responsibilities, not optional.

  • Calm under audit pressure; capable of meeting deadlines without shortcuts.

  • Strong communicator, able to clearly explain technical processes.

  • Aligned with SpotDev values: process-driven, accountable, quality-focused.

Qualifications

  • Bachelor’s degree in IT & Information Systems or a related field.

  • Exceptional communication, critical thinking, and presentation skills.