inq. Edge
Role Description
This is a full-time, on-site role located in Blantyre and Lilongwe for 3 x Key Account Representatives. The Key Account Representative will be responsible for managing and nurturing key accounts, providing exceptional customer service, and ensuring client satisfaction. Daily tasks include maintaining communication with clients, understanding their needs, and offering tailored solutions. The representative will also be involved in sales activities and training sessions to enhance client engagement and achieve sales targets.
Qualifications
- Account Management and Customer Service skills
- Strong Communication and Sales skills
- Experience in training and onboarding clients
- Ability to build and maintain effective relationships with clients
- Excellent problem-solving abilities
- Proficiency in using CRM software and other related tools
- Bachelor’s degree in Business Administration, Marketing, or related field
- Experience in the technology, telecoms, ICT industry is a plus