Medical Secretary

The newly established International Blantyre Cancer Centre – Diagnostic Unit, a subsidiary of the International Blantyre Cancer Centre, provides advanced laboratory and imaging services. We are seeking skilled, experienced, and self-motivated professionals to join our team and support our mission of transforming cancer care in Malawi and the region.

MEDICAL SECRETARY

Job Purpose

The Medical Secretary will be responsible for welcoming patients, managing all front desk operations, scheduling appointments, handling medical records, and ensuring smooth communication between patients, clinicians, and administrative teams. The role requires a professional, empathetic, and efficient individual who can uphold the centre’s reputation for excellent, innovative and premium healthcare services.

Key Responsibilities

• Greet and register patients promptly and courteously upon arrival for laboratory or imaging services.
• Guide patients through the registration process, providing information on tests, billing procedures, and waiting times.
• Coordinate patient flow between reception, laboratory, imaging units, and clinicians to minimize waiting times.
• Maintain and manage the appointments system, ensuring efficiency and minimal overlaps.
• Remind patients about appointments via calls or messages and handle rescheduling requests as needed.
• Accurately maintain patient records, ensuring confidentiality and adherence to data protection policies.
• Collaborate with laboratory and imaging departments to ensure timely transfer of test results to clinicians or patients as required.
• Work closely with the accounts office to ensure accurate billing for diagnostic services.
• Assist patients with payment processes, providing receipts and clarifications on charges.
• Serve as the primary communication link between patients, diagnostic staff, and administrative teams.
• Respond promptly to inquiries via phone, email, or in-person visits.
• Ensure a welcoming and compassionate environment for patients, especially those undergoing complex diagnostic procedures.
• Address patient concerns professionally and escalate unresolved issues to the appropriate department.

Qualifications & Work Experience

• Diploma in Health Administration, Business Administration, or related field.
• Minimum of 3 years’ experience in a healthcare setting or corporate entity, preferably in a healthcare facility.
• Proficiency in Microsoft Word and Excel; knowledge of electronic health records (EHR) systems an added advantage.

The Ideal Candidate Should:

• Excellent command of written and spoken English and Chichewa
• Strong organizational and multitasking abilities.
• Warm, approachable, and client-centred in all interactions.
• Ability to handle confidential medical information with discretion and integrity.
• Exceptional communication and interpersonal skills for dealing with diverse groups of patients and professionals.
• Ability to remain calm and efficient under pressure in a busy healthcare environment.
• Commitment to the centre’s values of excellence and integrity.

Interested candidates who meet the above requirements should send their application letters together with a detailed Curriculum Vitae, and names of three traceable referees (preferably previous employer) to vacancies@ibcc.mw by 18^th September 2025.

Kindly note that only shortlisted candidates will be contacted.