Lets Write Africa’s Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

The Operations Management role is responsible for operational management of systems, processes, and practices. The successful candidate will mainly serve as the guardian of our organization’s internal control environment while also managing other administration functions. The person in this role must be adapt at being able to build relationships at all levels of the organisation – i.e., from the most senior to the most junior people. They should also be keen and be able to connect people and functions together.

  • ·        Control Environment Leadership:
  • Collaborate closely with senior management and cross-functional teams to seamlessly integrate control considerations into our strategic vision.
  • Assume leadership in the meticulous assessment and identification of critical control risks across all aspects of our operations.
  • Oversee the strategic implementation and vigilant enforcement of robust internal controls designed to mitigate identified risks.
  • Maintain meticulous and comprehensive control documentation, encompassing the development of policies, procedures, and risk matrices.
  • Custodian of remediation across the board. This is to ensure that ongoing internal and external findings are actively monitored, and closure is driven. These findings cover the as is portion of the control environment which is then supplemented by the focus areas noted below which cover the ongoing portion.
  • Maintaining operational manuals and procedures.
  • Continuous Improvement Champion:
  • Undertake in-depth analysis of operational data to discern opportunities for refinement and optimization.
  • Devise and implement data-driven solutions, aimed at streamlining workflows, enhancing efficiency, and eradicating errors.
  • Foster a culture of relentless improvement in close partnership with key stakeholders.
  • Conduct routine audits and reviews to assess the effectiveness of our internal controls and identify areas conducive to enhancement.
  • Monitor and drive on time remediation of all internal and external assurance findings in the business. Internal findings from internal audit, compliance, risk etc and external from regulators, external audit etc.
  • Problem-solving: Identifying and resolving operational issues in a timely and effective manner.
  • ·        Compliance and Risk Management:
  • Exercise vigilant oversight over our organization’s unwavering adherence to relevant regulations and industry standards.
  • Conduct and meticulously document periodic risk assessments, identifying potential threats and developing mitigation strategies.
  • Establish and maintain effective incident response protocols to proactively address control gaps and mitigate potential breaches.
  • Instill a corporate culture of ethical conduct and unwavering compliance throughout the organization.
  • Administration Tasks:
  • Capacity planning: Forecasting demand for company resources and ensuring resources are available to meet it.
  • Managing contracts with suppliers and vendors.
  • Overseeing procurement and inventory management processes.
  • Scheduling and coordinating maintenance activities for equipment and facilities.
  • Problem-solving: Identifying and resolving operational issues in a timely and effective manner.
  • Managing administrative staff and ensuring smooth running of administrative tasks.
  •         Team Leadership and Collaboration:
  • Provide astute guidance to operational teams, ensuring their unwavering compliance with control protocols.
  • Mentor and foster the professional development of team members, cultivating their proficiency in risk management and best practices in internal control.
  • Promote open channels of communication and seamless collaboration across departments and with various support and enablement functions like internal audit, IT etc. to ensure the flawless execution of our operations.
  • Creating reports and presentations to communicate operational performance to management and stakeholders.
  • Maintaining accurate and up-to-date records of operational activities.



Bachelor of Business Administration (BBA): Accounting Finance

Closing Date

16 March 2024

The Old Mutual Story!