The Makokola Retreat (1992) ltd is recruiting:

Position: Reception Manager

We are seeking a friendly, organized hotel Reception Manager to join our growing team. In this position, you will welcome guests to our hotel, make room reservations, and attend to guests’ needs or questions. The ideal candidate will be committed to ensuring that guests experience maximum satisfaction, presenting an excellent image of our hotel that leaves a lasting impression.

Hotel Reception Manager Duties and Responsibilities

  • Greet hotel guests; answer any questions or concerns
  • Provide an outstanding guest experience
  • Maintain an orderly front desk
  • Operate computer programs and multi-line phone systems
  • Maintain guest records and book reservations
  • Complete basic cashier and bookkeeping responsibilities
  • Contact necessary staff to solve problems when challenges arise, ensuring guest comfort
  • Training all junior receptionist on a regular basis

Hotel Reception Manager Requirements and Qualifications

  • Tertiary Education Diploma or equivalent
  • Significant work experience handling guest service responsibilities, preferably in a hotel/reception setting
  • Strong working knowledge of Semper will be highly beneficial along with Microsoft Office Suite and all other relevant computer programs
  • Excellent written and verbal communication skills
  • Fluent in English
  • A proactive approach to dealing with issues that may arise
  • Highly organized, able to multitask and prioritize and work under pressure
  • Team player.

A competitive package will be offered to the successful candidate. Those interested and meet the above outlined criteria should submit application letters; attach copies of certificates and updated CVs with three traceable referees to the addresses below.

The closing date for receiving application letter is 2nd February 2024

The Human Resource Manager
The Makokola Retreat (1992) Ltd
P.O. BOX 59

Email: hr@makokola.com

Only shortlisted candidates will be acknowledged.