Repairs Technician (7 Positions)

Imagine Worldwide is a Non-profit making Organization registered as a company limited by guarantee. We are supporting the Ministry of Education, through the Directorate of Open Distance and Learning (DODeL) and the Directorate of Basic Education (DBE), implement the Building Education Foundations through Innovation and Technology (BEFIT) programme to improve primary school children’s acquisition of literacy and numeracy skills. The program distributes android tablets preloaded with specialized literacy and numeracy software to be used by children in primary schools to improve learning outcomes in reading and mathematics. This programme is a national rollout of a tablet-based learning intervention to all pupils in Standards 1-4 in Malawi’s public primary schools, supplementing teacher efforts and ultimately reaching 3.8 million learners in 5,800 schools.

The BEFIT programme will roll out over a period of six years from September 2023 to August 2029 and is implemented through a consortium comprising of the Ministry of Education (MoE), Imagine Worldwide (IW), Voluntary Services Overseas (VSO) and One Billion (OB). The MoE is the Lead Implementing Entity, while IW, VSO, and OB (the software developer) provide technical, operational, and coordination support.

As part of this broad work, the programme will be implemented in various primary schools in 34 education Districts across the country.

Therefore, Imagine Worldwide invites suitably qualified candidates to submit applications for the vacant positions indicated below:

Job Title: Repairs Technician (7 Positions)
Duty Station: Lilongwe
Supervisor Title: Repairs Manager
Engagement: Full Time
Employment terms: 1 Year Renewable Contract

Candidate Profile

We are seeking a highly skilled and detail-oriented Repair Technician to join our team. The ideal candidate will have a strong understanding of Android devices, tablets, and a variety of other electronic gadgets, with a proven ability to diagnose, troubleshoot, and repair complex hardware and software issues. This role requires excellent technical aptitude, a commitment to quality workmanship, and a customer-focused approach.

Responsibilities

Diagnosis and Troubleshooting:

• Accurately diagnose hardware and software malfunctions in Android smartphones, tablets, and other electronic gadgets using diagnostic tools and personal expertise.
• Identify root causes of issues, including component-level failures, software glitches, and connectivity problems.

Repair and Maintenance:

• Perform a wide range of repairs, including screen replacements, battery replacements, charging port repairs, camera repairs, and component soldering.
• Conduct software troubleshooting, updates, and factory resets as needed.
• Perform routine maintenance and cleaning of devices to ensure optimal performance.

Quality Assurance:

• Thoroughly test all repaired devices to ensure full functionality and adherence to quality standards before returning to customers.
• Document all repairs, parts used, and diagnostic findings accurately in the repair management system.

Inventory Management:

• Manage and track spare parts inventory, ensuring availability of necessary components for repairs.
• Report any inventory discrepancies or shortages to the supervisor.

Continuous Improvement:

• Stay up to date with the latest mobile device technologies, repair techniques, and industry trends
• Participate in training programs and knowledge sharing sessions to enhance technical skills.
• Contribute to the identification and implementation of process improvements to optimize repair efficiency.

Adherence to Safety:

• Strictly follow all established safety protocols and procedures within the repair center.
• Maintain a clean and organized workspace.

Qualifications

Educational Qualification:

• A Bachelor’s Degree or Diploma in Electronics Engineering, Telecommunications, or a closely related technical field is essential.

Experience:

• A minimum of 3-5 years of progressively responsible experience in the repair and maintenance of a wide range of electronic devices is required, with a strong preference for candidates possessing proven experience in managing or supervising a repair team.
• Demonstrable expertise in mobile device diagnostics, intricate repair techniques, and comprehensive troubleshooting methodologies is paramount.

Skills:

• In-depth knowledge of various Android operating systems and mobile device hardware.
• Proficiency in using a variety of repair tools, diagnostic equipment, and software.
• Exceptional problem-solving skills and the ability to troubleshoot complex technical issues methodically.
• Meticulous attention to detail and a commitment to high-quality workmanship.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Familiarity with repair management software or inventory tracking systems is a plus.

Working Conditions

• The Repairs Technician will primarily operate within a dedicated repair center/warehouse environment, which may involve exposure to various electronic components, tools, and occasional noise.
• Strict adherence to all established safety protocols and procedures is mandatory to ensure a safe working environment for all personnel.
• Flexibility in working hours, including occasional evenings or weekends, may be required based on fluctuating workload demands and critical operational needs.

Compensation & Benefits

Salary is competitive and commensurate with experience.

Location

The Repairs Technician must be based in Lilongwe, Malawi, with travel to field sites as required. He/She will frequently collaborate and coordinate with staff from our Implementation Partner organizations.

How to apply for the position above

The detailed Job Descriptions with person specifications for the above listed positions can be downloaded at:

https://drive.google.com/drive/folders/1ueLCjXCTDseswjUzRGy_wucNSqLrOuU_?usp=sharing

Follow the link below to visit the recruitment website and complete your application;

https://ats.hirebee.ai/en/company/jobs/imagine-worldwide

Closing Date: Tuesday 10th September 2025.

Please note that only shortlisted candidates will be contacted