Reservations Executive

JOB TITLE:
Reservations Executive

Ignite Your Career in Hospitality!
Join the Malawi Sun Hotel & Conference Centre Team!

WE ARE HIRING

Do you have a keen eye for detail and a commitment to delivering flawless customer service?

Malawi Sun Hotel & Conference Centre, a market leader in hospitality, is looking for a dedicated and organized Reservations Executive to manage all incoming room and conference bookings, ensuring a seamless experience from the first inquiry.

What You Will Do:

• Manage all incoming reservation inquiries via phone, email, and online systems promptly and professionally.

• Accurately process, confirm, and update all guest and group bookings.

• Maximize occupancy and revenue by upselling and providing accurate rate information.

• Serve as the primary point of contact for guests pre-arrival, handling special requests and resolving issues efficiently.

What We Are Looking For:

• Prior experience in a reservations, front office, or customer service role, ideally within a hotel.

• Excellent verbal and written communication skills (English and local languages).

• Strong proficiency in hotel management/reservation software (PMS).

• High level of organizational skill, attention to detail, and a patient, service-oriented attitude.

If you thrive in a fast-paced environment and are passionate about providing the highest level of hospitality, apply to join our dynamic team!

EMAIL: personnel@malawisunhotel.com

Closing Date for Applications: 11 December, 2025