Sales Account Manager

Position: Sales Account Manager, Malawi

Location: Lilongwe, Malawi

Company: Workforce Africa Malawi

Budget: MWK 375,000

Role Description.

The Sales Account Manager will be responsible for leading market expansion, developing and nurturing critical relationships that will grow business, strengthen the company’s position in the industry, and build engagement and retention while managing a high performing team. The holder of this role will be responsible for the organizational efficiency of the business towards a better, faster, cheaper structure, achieving quality and efficiency in all areas of the business.

Key responsibilities:

1. Developing and maintaining relationships with key clients: This involves building and maintaining strong relationships with clients to understand their needs and ensure their satisfaction with the company’s products or services.

2. Identifying and developing new business opportunities: This involves researching and identifying potential clients, partners, and markets, and developing strategies to approach and secure new business.

3. Generating revenue: Sales account managers are responsible for meeting and exceeding revenue targets through upselling, cross-selling, and new business development.

4. Creating and implementing sales strategies: They develop sales strategies to identify new opportunities, increase sales, and enhance customer relationships.

5. Managing sales processes: Sales account managers are responsible for managing the sales process from start to finish, including lead generation, qualification, proposal creation, and contract negotiation.

6. Providing exceptional customer service: They ensure that clients receive the best possible service, resolve any issues or complaints promptly, and serve as a point of contact for ongoing support.

7. Collaborating with internal teams: Sales account managers work closely with other departments such as marketing, product development, and customer service to ensure seamless execution of the sales process.

8. Analyzing data and trends: They analyze sales data and market trends to identify opportunities for growth and make data-driven decisions to improve sales performance.

9. Managing client expectations: Sales account managers are responsible for managing client expectations, ensuring that they are realistic and achievable.

10. Conducting market research: They stay up-to-date with industry trends and conduct market research to identify potential opportunities for growth.

11. Providing feedback to management: Sales account managers provide regular feedback to management on sales performance, market trends, and customer needs to inform strategic decision-making.

Desired Outcomes:

1. Meeting or exceeding sales targets: Sales account managers are expected to achieve or exceed sales targets through a combination of new business development, upselling, and cross-selling to existing clients.

2. Building strong client relationships: They should build and maintain strong relationships with clients to understand their needs, anticipate their expectations, and provide exceptional customer service.

3. Driving revenue growth: Sales account managers should develop and execute strategies to drive revenue growth and increase market share in their assigned territory or accounts.

4. Enhancing customer satisfaction: They should ensure that customers are satisfied with the company’s products or services and serve as a point of contact for ongoing support and issue resolution.

5. Collaborating with internal teams: Sales account managers should work closely with internal teams such as marketing, product development, and customer service to ensure that customer needs are being met and that the sales process is seamless.

6. Maintaining accurate sales records: They should maintain accurate sales records and provide regular reports on sales performance, market trends, and customer feedback to inform strategic decision-making.

7. Identifying new business opportunities: Sales account managers should proactively identify new business opportunities through market research, competitor analysis, and customer feedback.

8. Managing client expectations: They should manage client expectations and ensure that they are realistic and achievable, while also advocating for the needs of the customer within the company.

9. Contributing to the growth and success of the company: Sales account managers should contribute to the overall growth and success of the company by achieving sales targets, enhancing customer satisfaction, and identifying opportunities for improvement.

10. Representing the company in a professional and positive manner: They should act as ambassadors for the company’s brand and values, and represent the company in a professional and positive manner in all business dealings.

Desirable Capabilities.

1. Strong sales skills: Sales account managers should have strong sales skills, including the ability to generate leads, qualify prospects, and close deals.

2. Excellent communication skills: They should have excellent communication skills, including the ability to listen actively, speak persuasively, and write clearly and concisely.

3. Relationship-building skills: They should have strong relationship-building skills, including the ability to build rapport, establish trust, and maintain long-term relationships with clients.

4. Customer-focused mindset: Sales account managers should be customer-focused, with a deep understanding of customer needs and the ability to provide exceptional customer service.

5. Analytical and data-driven mindset: They should have an analytical and data-driven mindset, with the ability to analyze sales data, market trends, and customer feedback to inform strategic decision-making.

6. Business acumen: Sales account managers should have a strong understanding of the business and industry, including competitive landscape, market trends, and regulatory environment.

7. Teamwork and collaboration: They should have strong teamwork and collaboration skills, including the ability to work effectively with internal teams such as marketing, product development, and customer service.

8. Time management and organizational skills: Sales account managers should have strong time management and organizational skills, including the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.

9. Flexibility and adaptability: They should be flexible and adaptable, with the ability to work in a fast-paced, rapidly changing environment and adapt to changing customer needs and market conditions.

10. Results-oriented mindset: Sales account managers should be results-oriented, with a focus on achieving sales targets, enhancing customer satisfaction, and contributing to the overall growth and success of the company.

Ideal Experience.

1. Sales experience: Ideally, candidates should have experience in sales, with a track record of achieving sales targets and building strong client relationships.

2. Industry experience: Candidates with industry-specific experience are highly desirable, as they have a deeper understanding of the industry, its trends, and its challenges.

3. Account management experience: Candidates with experience in account management are highly desirable, as they have a strong understanding of the importance of maintaining and growing existing client relationships.

4. Customer service experience: Candidates with customer service experience are highly desirable, as they have a deep understanding of customer needs and the importance of providing exceptional customer service.

5. Business development experience: Candidates with business development experience are highly desirable, as they have a strong understanding of the sales process, including lead generation, qualification, and deal closing.

6. Team management experience: Candidates with team management experience are highly desirable, as they have a strong understanding of how to motivate, manage, and develop a team of sales professionals.

7. Analytical skills: Candidates with strong analytical skills are highly desirable, as they can use data to identify trends, analyze sales performance, and make data-driven decisions.

8. Communication skills: Candidates with excellent communication skills are highly desirable, as they can effectively

9. Leadership skills: Candidates with strong leadership skills are highly desirable, as they can motivate and inspire a team of sales professionals to achieve sales targets and provide exceptional customer service.

10. Results-oriented mindset: Candidates with a results-oriented mindset are highly desirable, as they focus on achieving sales targets, enhancing customer satisfaction, and contributing to the overall growth and success of the company.

11. Experience in the service industry is preferred.

Other Personal Characteristics.

1. Self-motivated: Sales account managers should be self-motivated, with a strong drive to achieve sales targets and grow the business.

2. Resilient: Sales account managers should be resilient, with the ability to bounce back from rejection, setbacks, and challenges.

Interested Candidates to share their resumes to talent@workforceafrica.co with subject title BDE – MALAWI