DailySun Limited
Overview
Job Title: Service Care Officer
Company: DailySun Limited
Location: Blantyre, Malawi
Job Type: Full-time (3-month probation period)
About Us
DailySun Limited is a prominent company in Malawi’s renewable energy sector, delivering high-quality solar solutions to customers across the country. We are committed to excellence in customer service and after-sales support as part of our mission to power communities sustainably.
Job Overview
We are looking for a customer-focused and technically skilled Service Care Officer to join our after-sales support team. The successful candidate will be responsible for handling customer inquiries, coordinating service responses, managing product returns or repairs, and ensuring customer satisfaction through timely and effective support.
Key Responsibilities
- Serve as the first point of contact for all customer service-related inquiries.
- Handle complaints, service requests, and product support issues efficiently and professionally.
- Maintain accurate records of customer interactions, issues, and resolutions.
- Coordinate with technical and field teams to arrange product servicing, repairs, or installations.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
- Maintain up-to-date knowledge of the company’s products and service procedures.
- Prepare and submit regular reports on service requests and resolutions.
- Support continuous improvement of service processes based on customer feedback.
Qualifications & Requirements
- Diploma or Degree in Customer Service, Business Administration, Renewable Energy, or related field.
- Minimum of 2 years’ experience in a customer service or support role, preferably in the energy, tech, or electronics sectors.
- Strong communication and interpersonal skills.
- Ability to manage multiple tasks and remain calm under pressure.
- Technically competent or willing to learn basic solar product knowledge.
- Excellent problem-solving and conflict-resolution abilities.
- Proficiency in using Microsoft Office (Word, Excel, Outlook) and customer service software or CRM systems.
- High level of integrity and a customer-first attitude.
Language Requirements
Fluent in English and at least one major local language.
How to Apply
Interested candidates meeting the above criteria should send their application letter and CV to:
CC: dailysunrecruitment@gmail.com
Deadline: 12th September 2025