Overview

Company Description

Academic Summit is an event management company that hosts events across Africa. Our events bring together the people and companies redefining the global tech, entrepreneurship, business, and education research. Our goal is to provide a collaborative platform for industry leaders, researchers, and academics to share ideas and promote technological advancements.

Role Description

We are looking for an outgoing, approachable and proactive Relationship Assistant Manager to foster strong relationships with our students and clients. The Relationship Assistant Manager’s responsibilities also include seeking out new business opportunities, providing clients with knowledgeable advice, guiding their choices, promptly resolving complaints, and ensuring client satisfaction.

To be successful as a Relationship Assistant Manager you should be able to build positive, long-term relationships and support clients in the decision-making process by identifying solutions that most closely meet their needs.

Responsibilities:

  • Outbound call process (min. 100 calls in a day)
  • Responsible for the Student Help / issues over calls, chat & emails
  • Grievance Handling / query handling based on the academics and curriculum
  • Taking feedback from the students
  • Handling Escalations & Cancellation of students, working towards retention
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle student complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Follow communication procedures, guidelines and policies
  • Responsible to revert on mails and Requests based on the program

Qualifications

  • Degree in management, marketing, communication, or a similar field.
  • Experience as a relationship manager, in customer service, or a similar role.
  • Ability to build and maintain strong client and business relationships.
  • Proficiency in Microsoft Office and CRM software.
  • Excellent communication and interpersonal skills.
  • Good conflict resolution and problem-solving skills.
  • Leadership and team management skills.
  • Customer-oriented.