Job Title: System Support Officer- Loan Management Systems

Location: Blantyre

Company: Swift Digital Finance Ltd

Reports to: Managing Director

Start Date: Immediate

Role Overview

Swift Digital Finance is launching cutting-edge digital lending products across Malawi in partnership with mobile operators and fintech platforms. We are seeking a driven, tech-savvy individual to lead the setup and day-to-day coordination of our digital lending platform.

This is a foundational role, ideal for someone who thrives in a fast-paced environment, can work independently, and is excited to shape the future of financial inclusion.

Platform Integration & Configuration

• Serve as the main point of contact between Swift Digital and technology partners.
• Coordinate platform onboarding and testing.
• Configure loan product parameters, risk profiles, and workflows on Lendsqr.
• Set up and manage scorecards, decision engines, credit scoring and repayment logic.
• Manage API/webhook connections with partners.

Quality Assurance & Product Testing

• Design and execute user testing scripts for new product rollouts.
• Validate loan flows, repayment journeys, alerts, and error handling.
• Identify bugs or platform gaps and escalate with clarity to Lendsqr’s support team.

Documentation & Process Management

• Maintain internal documentation of product configurations, workflows, and change logs.
• Draft and update product manuals, SOPs, and FAQs for internal and external users.

Risk & Portfolio Support

• Monitor loan performance dashboards and risk metrics.
• Adjust scoring rules, repayment rules, and thresholds in collaboration with the credit team.
• Support the setup of early warning alerts and risk flags.

Issue Resolution & Partner Communication

• Respond to operational queries related to platform behavior, borrower experience, or integration bugs.
• Act as a bridge between tech teams, operations, and external partners

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Engineering, Finance, or related fields.
• 2+ years’ experience in a fintech, digital lending platform.
• Strong understanding of digital lending workflows, digital payment gateways ,APIs, scoring models, and product operations.
• Familiarity with LMS platforms is a strong plus.
• Excellent organizational, documentation, and communication skills.

Ideal Traits

• Problem-solver with technical curiosity and ownership mindset.
• Able to manage complexity and ambiguity in a startup environment.
• Fluent in English (written & spoken).
• Bonus: Experience working with mobile money systems or financial APIs.

What We Offer

• The chance to build something from the ground up that has real social impact.
• Full exposure to digital lending innovation in Malawi.
• Competitive compensation based on experience.
• Potential to grow into a Product or Technical Lead role.

Method of Application

Interested individuals who meet the above requirements should submit their applications, copies of certificates, and updated CVs with at least three (3) traceable referees not later than Friday 5th September 2025  to loans@swiftcapital.mw Unit House, Victoria Avenue, Blantyre Malawi.