Overview

VACANCY

POSITION: WAITRESSES.
LOCATION: LILONGWE CITY CENTER.
POSITIONS: 4 POSITIONS.

Job Summary

We are seeking experienced and certified waitresses to join our dynamic hospitality team. The ideal candidates should have a passion for delivering exceptional customer service in a fast-paced environment. As a waitress, you will play a crucial role in ensuring a positive dining experience for our guests. If you have a minimum of 2 years of experience in the hospitality industry, possess excellent communication skills, and are familiar with point-of-sale systems, we encourage you to apply.

Job Description:

  • Greet and seat guests in a timely and friendly manner, ensuring a positive first impression.
  • Take and accurately relay food and beverage orders to the kitchen, utilizing a comprehensive understanding of the menu.
  •  Provide attentive and personalized service to ensure a memorable dining experience for guests.
  • Anticipate and address guest needs, responding promptly to inquiries and requests.
  • Collaborate with kitchen staff to ensure timely delivery of orders and maintain overall efficiency in service.
  • Process guest payments, handling cash and electronic transactions accurately.
  • Maintain cleanliness and organization of dining areas, including tables, chairs, and service stations.
  • Collaborate with team members to create a positive and cohesive work environment.
  • Adhere to all health and safety regulations, ensuring a clean and safe dining environment.

Experience and Qualifications:

  • Minimum of 2 years of experience as a waitress in a hospitality setting.
  • Certificate in hotel or hospitality management.
  • Proven ability to provide excellent customer service.
  • Familiarity with point-of-sale systems.
  • Strong communication and interpersonal skills.
  • Ability to handle high-stress situations and multitask effectively.
  • Attention to detail and a positive attitude.
  • Knowledge of food safety and hygiene regulations.

Skills:

1. Customer Service: Exceptional interpersonal and communication skills to provide excellent customer service.
2. Multi-tasking: Ability to handle multiple tables and tasks simultaneously while maintaining a high level of attention to detail.
3. Teamwork: Collaborative mindset to work effectively with colleagues in a fast-paced environment.
4. Time Management: Efficiently manage time to ensure prompt service and meet guest expectations.
5. Adaptability: Flexibility to adapt to changing priorities and a dynamic work environment.
6. Menu Knowledge: Familiarity with the menu to accurately describe dishes, answer questions, and make recommendations.
7. Problem Solving: Quick decision-making and problem-solving skills to address guest concerns and provide solutions.
8. Cash Handling: Proficient in processing payments and handling cash transactions accurately.
9. Cleanliness: Commitment to maintaining a clean and organized workspace, including dining areas and service stations.
10. Resilience: Ability to handle high-pressure situations with a positive attitude.

If you are passionate about delivering exceptional service and thrive in a collaborative environment, we invite you to join our team as a Waitress. Apply now and be part of an exciting and rewarding dining experience for our valued guests!

Application Deadline

The deadline for receiving applications is on January 30, 2024. Interested candidates are encouraged to submit their Application Letter, CV, Reference, National ID & Certificates to hrm@woodlandslilongwe.net.